Integration guides

Templates & Spintax

NoteConfirm includes seven predefined order templates covering the order lifecycle. Each template supports Shopify variables and spintax syntax to vary content and maintain your brand voice.

Abandoned checkouts have three additional templates: first message, second message, and final message. They use checkout variables and the recovery sequence settings. See Abandoned Checkout Recovery for setup, variables, and optional images.

Available templates

Template	Trigger event	Response window
Prepaid order	Order created with confirmed payment	Configurable (default 24h)
Cash on delivery	Order created without payment	Configurable (default 24h)
Shipped	Fulfillment created	Not applicable
Delivered	Fulfillment delivered	Not applicable
Cancelled	Order cancelled	Not applicable
Refund	Refund processed	Not applicable
Thank you	Customer confirms order	Not applicable

Response window: Only confirmation templates (prepaid and cash on delivery) have a configurable window. It defines how long NoteConfirm waits before marking the order as pending. Other templates are sent when the event occurs.

Available variables

Use these placeholders in any template. They are automatically replaced with Shopify order data.

Variable	Description	Example
`{{order_number}}`	Order number	#1048
`{{customer_name}}`	Customer name	Jane Smith
`{{total_price}}`	Order total with currency	$45.00 USD
`{{item_count}}`	Number of items	3
`{{shipping_address}}`	Full shipping address	123 Main St, New York
`{{shop_name}}`	Store name	My Online Store
`{{tracking_url}}`	Shipping tracking URL	https://...

Spintax syntax

Spintax lets you vary parts of the message so it's not always identical. Use braces and pipes to define variants:

'{Hi|Hello|Hey}, {{customer_name}}. Your order {{order_number}} is {ready to confirm|pending review}.'

Each time a message is sent, NoteConfirm picks a random variant. This reduces repetitive patterns that can trigger anti-spam filters.

Define at least 2 variants per spintax block
A single block with one variant has no effect and triggers a warning in the editor.
Do not nest spintax inside spintax
Nesting is not supported and may produce malformed text.
Preview before saving
The editor shows a preview with variables substituted and a random variant selected.

Business lints

The template editor validates rules that protect your confirmation effectiveness:

No links in first confirmation message: Links in initial contact increase ban risk. Use links only in lifecycle templates (shipped, delivered).
Required personalization: Every confirmation template must include at least one variable (such as {{customer_name}} or {{order_number}}).
500 character limit: Very long messages get truncated on mobile devices and reduce response rates.
Excessive uppercase: More than 30% uppercase text triggers an aggressive tone warning.